Terri Brown joined the National Mediation Board in 2002, as a Mediator. In this capacity, she serves as a mediator in Airline and Railroad cases.

Prior to this appointment, Terri held several positions at the National Railroad Passenger Corporation (Amtrak). These positions include Manager of Dispute Resolution, Amtrak's Employee Relations Manager and ombudsman for the CEO. Also at Amtrak, she served as Labor Contract Administrator and Labor Relations Officer. As Labor Relations Officer, she was involved in various negotiations and handled numerous arbitration cases.

Terri has a BA degree in English from Chatham College in Pittsburgh, a J.D. from the Howard University School of Law, and a Master of Business Administration from the University of Baltimore. She has extensive training in arbitration, negotiation, mediation, ADR, and investigation and is a member of the Association for Conflict Resolution.